Charles is a Senior Consultant at M&G Solutions. Charles has spent 25+ years leading operational teams across numerous verticals including financial services, auto, cable / satellite, and telecommunications. Charlie has a genuine enthusiasm for leading operational and support functions in an efficient and cost-effective manner for his business stakeholders.
Prior to M&G Solutions, Charles has held senior operations roles at large financial services organizations such as Alliance Data Systems, GE Capital and Avant. In addition, Charles has led operations for some of the largest business process outsourcing (BPO) providers in the industry including Teleperformance and iQor. His experience includes operational oversight domestically, near-shore, and off-shore.
Prior to his career in Operations, Charles proudly served nine years as a Staff Sergeant for the Unites States Air Force.
Charles currently lives in Jacksonville, FL with his fiancé Melissa and their two dogs. Charles son, Charles, Jr. is serving in the United States Army and based in Guantanamo Bay, Cuba.